Frequently Asked Questions

Zenva AI is a Chrome browser extension that puts a powerful AI assistant on every web page you visit. It can answer questions about the current page, autofill forms, transcribe meetings, guide you through games or tasks on screen, and remember your documents and preferences — all without switching tabs or copying and pasting.

Install from the Chrome Web Store (search "Zenva AI"). Once installed, a glowing ✦ button appears on the right side of every web page. Click it — or press Ctrl+Shift+Z — to open the AI panel. You'll be prompted to create a free account to get started.

Yes — Zenva AI injects into all HTTP and HTTPS websites. A small number of browser-internal pages (like chrome://settings or the Chrome Web Store itself) are excluded by Chrome's security model. On all other pages, it works.

Yes. A free account is required — it lets us apply usage limits and save your data (history, memory, documents) securely. Registration only requires a name and email address, plus a quick email verification. You can start using the free tier immediately after verifying.

Google Chrome and Chromium-based browsers (Microsoft Edge, Brave, Arc, etc.). Firefox support is not available. The extension is built on Manifest V3, which is Chrome's current extension platform.

When you open the Zenva AI panel on any page, the AI automatically receives the page's text content (up to 5,000 characters) alongside your message. This means it can summarise an article, explain a specific term, extract data from a table, translate text, or answer questions about what's visible on the page — all in context.

Open the ⚡ Fill tab in the panel, then click "Scan & Autofill This Page". The AI scans all the form fields on the page, maps them to your saved profile data (name, email, address, job history, etc.), and fills them in — sometimes asking clarifying questions first. Works on job applications, sign-up forms, surveys, and more. Uses your credit balance like any other AI request.

Click the 🎙 icon in the extension panel to open the Meeting Assistant window. Grant microphone access, start a session, and the AI listens in real time — generating a live transcript and producing a clean summary with key points, decisions, and action items when you end the session. Works with Zoom, Google Meet, Microsoft Teams, and any browser-based call. Uses your credit balance like any other AI request.

Click the 🎮 Guide tab and share your screen or game window. The AI captures frames at regular intervals (or on demand with "Ask Now") and gives you real-time guidance — tips, strategy, next steps — based on exactly what it sees. For desktop games, use the "Open Floating Window" option to keep guidance visible next to your game without Alt-Tabbing.

In Settings → Documents, upload up to 5 files (PDF, DOCX, or TXT — max 5 MB each). The AI reads and indexes these documents and automatically references them when relevant to your questions. Great for your CV, portfolio, product specs, or study materials.

AI Memory lets you store custom facts about yourself — your job title, writing style preferences, ongoing projects, goals — as key/value entries. The AI loads and references these in every session automatically. Manage entries in Settings → Memory.

Zenva AI is pay-as-you-go, not a subscription. Every account has a credit balance, and every AI request (chat, autofill, meeting transcription, screen guidance) uses a small amount of that balance based on the actual work done. There's no monthly fee, no plan tiers, and nothing to cancel — you just top up when your balance runs low.

Every new account receives $0.50 in free credit automatically on signup — enough to try every feature. No credit card required to sign up or use it.

Go to Settings → Buy Credits and choose an amount. Payment is processed through Paystack or Flutterwave — all payment pages are hosted and secured by these gateways directly, we never see your card number.

Credit top-ups are non-refundable once completed. If a technical issue on our side prevents you from using the service, email support@zenvaai.xyz within 7 days — we will review every case fairly.

When available, you can enter a coupon code directly on the Buy Credits screen for a discount on your top-up.

Go to Settings → Referrals to find your unique referral link and code. Share it — when someone signs up (entering your code during registration) and makes their first credit purchase, you automatically receive $1.00 in bonus credit, once per referral. No limit on how many people you refer.

AI requests are paused until you top up. Nothing is deleted — all your saved data (documents, memory, chat history) stays exactly as it is. Just add credit whenever you're ready to continue.

No. Zenva AI is completely passive until you open the panel. It does not monitor keystrokes, track your browsing history, intercept passwords you enter on other sites, or collect any data outside of your explicit interactions with the extension.

Yes — your chat history is saved so you can review past conversations in the Settings dashboard. You can delete individual sessions or clear all history at any time. Conversations are shared with Anthropic's Claude API to generate responses, but not with any other third party.

No. Screenshots taken by the Screen / Game Guide are sent directly to Claude AI for real-time analysis and are then discarded. We never store screenshot images on our servers.

Yes. Go to Settings → Account → Delete Account. This permanently and irreversibly removes all your personal data (chat history, documents, memory, profile) within 30 days. Payment transaction records are retained for 7 years as required by law.

Absolutely not. We do not sell, rent, or share your data with advertisers, data brokers, or any party for commercial purposes. We make money from subscriptions — your data is not our product. Read our Privacy Policy for complete details.

A small number of pages block extension scripts: Chrome's own pages (chrome://), the Chrome Web Store, and some enterprise-managed pages. On single-page apps (SPAs) that do in-app navigation, try pressing Ctrl+Shift+Z to re-open the panel, or click the ✦ button from the Chrome toolbar.

The AI receives up to 5,000 characters of visible page text. Very long pages, image-heavy pages, or heavily JavaScript-rendered content may give the AI incomplete context. For best results: scroll to the relevant section before sending your message, or click 📄 Summarise to let the AI first read what's visible, then ask your question.

Zenva AI captures up to 1280×720 resolution. Very small HUD text or low-contrast UI may be harder for the AI to read. Try: (1) making your game window larger, (2) asking specific questions like "What does my health bar show?" instead of relying on Auto mode, (3) using "Ask Now" for a fresh single snapshot rather than automatic periodic captures.

This is normally a cached data issue. Try in order: (1) Log out and log back in. (2) Go to chrome://extensions, find Zenva AI, and click Reload, then refresh your tab. The extension always performs a live balance check when the panel opens — it should update within a second or two.

Email support@zenvaai.xyz with a description of the issue, the URL where it occurred, and a screenshot if possible. We read every report and prioritise fixes by user impact. Feature requests are always welcome — we build what users actually need.