Choose the Right Channel
We run support out of a single inbox — one small team reads everything. Start your subject line with the tag below so we can route it fast.
General Support
Bugs, billing/credit questions, account issues, partnerships, or anything else.
support@zenvaai.xyzPrivacy & Data Requests
Data access or deletion requests, privacy policy questions. Start your subject with "Privacy Request:".
support@zenvaai.xyzSecurity Disclosure
Found a vulnerability? Please disclose responsibly. Start your subject with "Security:".
support@zenvaai.xyzResponse Times
Technical Support
We aim to reply within 24–48 hours on business days (Mon–Fri, WAT).
Billing Enquiries
Billing issues are treated as high priority — typically resolved within 24 hours.
Privacy Requests
We acknowledge all data requests within 48 hours and complete them within 5 business days.
Security Reports
We acknowledge responsible disclosures within 48 hours and keep you updated throughout the fix process.
Tips for Faster Support
Help us help you — the more detail you provide, the faster we can resolve your issue:
Include your account email
So we can look up your account immediately — saves a round trip.
Describe the issue clearly
What you did, what you expected, and what happened instead.
Attach a screenshot
If there's a visual problem, a screenshot resolves ambiguity immediately.
Include the page URL
The URL where the issue occurred helps us reproduce it.
For bugs: include versions
Your Chrome version (chrome://version) and extension version.
In-App Support
If you're already logged into the extension, you can also get help without leaving your browser:
Settings Panel
Press Ctrl+Shift+Z → click ⚙ Settings → scroll to the Account section for support options and data controls.
Ask the AI Itself
Use the AI Chat to ask "how do I…" questions about Zenva AI features — it knows the product.
Data & Account
Export your data or delete your account directly from Settings — no need to contact us.
Responsible Security Disclosure
If you've found a security vulnerability in Zenva AI, please do not disclose it publicly until we've had a chance to address it. Email support@zenvaai.xyz (subject: "Security:") with:
Vulnerability Description
A clear description of the vulnerability and step-by-step reproduction instructions.
Potential Impact
Your assessment of the severity and the impact if it were exploited.
Proof of Concept
Any proof-of-concept code or screenshots, if applicable.
We will acknowledge your report within 48 hours, keep you informed throughout the fix process, and credit researchers who help us improve security in our release notes.